Onboarding Suppliers to an E - Invoicing Solution

E-Invoicing Adoption Challenges Achieving electronic invoicing automation hinges on the supplier’s ability to effectively begin using the solution provided by the buying organization, whether via a software vendor’s supplier network or a buyer-maintained supplier portal. The training and support required to use the e-invoicing solution is often provided as part of a formal supplier onboarding program. However, supplier enablement and overall e-invoicing adoption face a wide range of obstacles that have hindered adoption, most notably the fees charged by software providers, which discourage many suppliers from enrolling. In fact, 65% of respondents to our poll on e-invoicing rated vendor fees as the top challenge they face today (Fig. 1). Other hurdles include limited resources to facilitate the onboarding process and difficulties with the process itself, which sometimes requires extensive manual effort.